Terms and Conditions

Accessing and utilizing the Sleep Mate website, hereinafter referred to as the 'Website,' is contingent upon your adherence to the terms and conditions detailed below. It is imperative to note that this website is the exclusive property of Sleep Mate, and its operations are managed solely by Sleep Mate. The products, prices, and services showcased on the Website may not necessarily apply to other affiliated Sleep Mate stores. Your utilisation of the Website implies your consent to comply with these terms and conditions, which we may periodically revise without prior notification. We strongly recommend regularly checking this page to stay informed of any alterations. If you do not agree to these terms, we advise refraining from accessing or using the Website. For any inquiries related to these Terms, please feel free to reach out to us using the provided email address.

Disclaimer

Sleep Mate has diligently strived to ensure the accuracy and timeliness of all the information, graphics, audio, video, and other materials displayed on this site ('Content') at the time of publication. It is important to acknowledge that Sleep Mate neither claims nor guarantees the accuracy or comprehensiveness of the Content, including all assessments and tests related to sleep apnea diagnostics. Sleep Mate is not held responsible for any errors, omissions, or imperfections. It's essential to recognize that the colors of products displayed on this Website may not perfectly correspond to the actual color of the item due to variations in screen resolution.

To the extent permissible by law, Sleep Mate and its executives, employees, agents, and contractors disclaim any responsibility for indirect, consequential, or incidental losses, whether in relation to consumers' sleep health, overall health (including airflow and respiratory system), income, business, or goodwill. Such losses may arise from your usage or access of this Website and/or your reliance on the Content, regardless of whether they result from negligence on our part, or actions by associated entities of Sleep Mate.

Certain regulations, such as the Competition and Consumer Act 2010 (Cth), may imply warranties, conditions, or obligations on Sleep Mate. We reserve the right to exclude, limit, or amend these, to the maximum extent allowed by law. In cases where these laws apply, Sleep Mate's liability will be restricted to providing a replacement for the Content.

Security

Sleep Mate cannot guarantee the absolute security of using this site or any systems used to access it. For more detailed information regarding the security of your personal information, please consult our Privacy Policy.

Third-Party Sites

 The Website might incorporate hyperlinks leading to sites managed by third parties. Please note that Sleep Mate does not exert control over these linked sites, and, therefore, we bear no responsibility for their content. The inclusion of links is solely for your convenience, and it does not signify our endorsement or recommendation of these sites, or the products and services they provide. Accessing these sites and engaging with their products and services is done at your own risk.

Intellectual Property

(a) Copyright: All the Content hosted on this Website is safeguarded by Australian and international copyright laws, unless otherwise indicated on the site. You are permitted to view the site and the Content through your web browser and/or smartphone. You can also store an electronic copy or print sections of the Content for personal information, research, or study. If you choose to do so, you must refrain from modifying the Content without the authorization of Sleep Mate. In cases where modification is permitted by Sleep Mate, it must adhere to the conditions specified by Sleep Mate. Moreover, you are required to include the copyright notice "© Sleep Mate" on the copy. Reproduction, framing, transmission (including broadcasting), adaptation, linking, or any use of the Content on this Website is not allowed, except as authorized by this site or by written agreement from Sleep Mate.

(b) Trademark Notice: This site contains registered trademarks, which are either owned or licensed by Sleep Mate unless otherwise specified. These trademarks are safeguarded by Australian and international laws. Any use of Sleep Mate's trademarks should adhere to the following guidelines: (a) Saving or printing a copy of this site as allowed by the copyright notice, (b) Using trademarks as part of a legitimate reference to Sleep Mate or its products, (c) Gaining prior written consent from Sleep Mate. Usage of any trademarks on this site that aren't owned or licensed by Sleep Mate doesn't imply any association with or endorsement by the owner of those trademarks.

(c) Intellectual Property in Designs: This Website showcases graphics and other visual representations of products that are protected by copyright and/or the Designs Act 2003 (Cth), as well as equivalent laws in other jurisdictions. Sleep Mate is deeply committed to safeguarding its rights in these designs, and we enforce these rights rigorously in accordance with the applicable laws. Any attempt to create electronic or other copies of products displayed on this Website with the intention of reproducing them, in whole or in part, is strictly prohibited.

Applicable Law

By accessing the Website, you are acknowledging that any disputes related to this site or its Content are subject to determination by the courts with jurisdiction in New South Wales, Australia. These disputes will be resolved according to the laws in force in that state, while any principles of conflict of laws that contradict this requirement will be excluded. Given that this site is accessible both within Australia and overseas, Sleep Mate does not affirm that the Content complies with the laws of any country outside Australia. If you choose to access this site from a location outside Australia, you do so at your own risk and are responsible for ensuring compliance with all relevant laws in your location.

Purchases & Payment

 Customers are obligated to provide Sleep Mate with accurate and complete information when making purchases. Sleep Mate cannot be held responsible for any erroneous delivery addresses provided during the purchase. Any additional expenses incurred in rectifying the order will be the customer's responsibility.

All prices quoted are in Australian dollars (AUD) and include GST. Costs linked to international orders are computed using an integrated currency converter. Sleep Mate bears no responsibility for the variable currency conversion rates applied by customers' banks.

Payments are processed via Visa, American Express, Mastercard, and Paypal. For purchases made through Paypal, customers will be directed to the PayPal website upon checkout, where they can choose their preferred payment method. It is important to note that owning a PayPal account is not mandatory for shopping with Sleep Mate.

Zip Pay and Humm services are exclusively available for Australian orders. During checkout, customers will be redirected to the respective websites to complete the transaction. To be eligible for Zip Pay or Humm, customers must possess a valid Australian Visa or Mastercard debit/credit card, be over 18 years of age, and reside in Australia. For a comprehensive understanding of the terms, please visit the [link to Zip Pay/Humm terms].

Upon payment receipt, customers will receive an invoice confirming their order. Please be aware that some orders may be subjected to fraud checks conducted by the Sleep Mate team. This may necessitate providing additional identification for transaction verification.

Discount Codes, Sales & Promotions

Price discounts, products, prices, promotions, sales, and discount codes are exclusively accessible online and cannot be used for in-store purchases, gift card acquisition, or in conjunction with other offers. Prices posted online are not applicable in-store at any affiliated Sleep Mate establishments.

Order Processing

Orders are processed during business days, from Monday through Friday, excluding public holidays in New South Wales. Customers will receive tracking numbers once their orders are dispatched. For additional information, please refer to our shipping policy (please find the link to the shipping page).

In instances where a parcel is unclaimed or refused by the recipient, Sleep Mate will make efforts to arrange re-delivery. In case DHL/Auspost/Gologistic and/or our team are unable to facilitate re-delivery by the designated time, the parcel will be either returned (for locations within Australia) or destroyed and abandoned (for international destinations) by the authorities in the recipient's country. Consequently, there will be no refunds for parcels that are unclaimed or refused.

Fraud

Sleep Mate adopts stringent measures to prevent credit card fraud. In cases where we suspect a customer's order may be fraudulent, we will initiate contact with the customer to verify specific details. If the customer refuses to furnish the required information within 7 working days, we reserve the right to cancel the order.

Cancellation

Sleep Mate retains the right to cancel any order for any reason. In such cases, customers will be promptly notified. Furthermore, Sleep Mate reserves the right to levy a 25% restocking fee if the item has already been dispatched from our warehouse. This is applicable to orders canceled at the customer's request or due to actions on the part of the customer. Such actions may include providing an incorrect address at the time of purchase, exhibiting abusive behavior towards our staff, or placing orders that are regarded as fraudulent or in violation of our terms and conditions of sale. It is important to be aware that Sleep Mate is not liable for compensating customers for any losses, expenses, or inconveniences resulting from the cancellation.

Returns and Refunds Policy

It is of utmost importance to us that you are fully satisfied with your purchase. Consequently, we extend the offer of store credit for the entire purchase price, or a refund to the original payment method, with a 25% restocking fee deducted, under the following circumstances:

• If you are dissatisfied with the quality.
• If you have simply had a change of mind.

However, for your return to be eligible, it must fulfill the following criteria:

• The item must be in its original, unopened condition, with all tags still attached.
• The item must be devoid of any marks or stains and must comply with hygiene standards.
• The item must be returned to us within 14 days from the delivery date.

Please be aware that items from Sleep Mate cannot be returned without prior notification from the customer and authorization from Sleep Mate. To initiate a return request, please complete the contact form, the link to which can be found here: [link to Sleep Mate contact form].

*Restocking Fee: Sleep Mate may agree to accept returns for stocked products from customers. However, these products must be in their original condition to facilitate resale. In such cases, Sleep Mate retains the right to impose a restocking fee, which will amount to a minimum of 25% of the selling price.

A Sleep Mate store credit will be issued to you in the form of a gift card, which you can use for future online purchases. It's important to note that this store credit does not have an expiration date, providing you the flexibility to use it whenever you desire. We presently do not offer direct exchanges. Please keep in mind that all return shipping costs are the customer's responsibility, except in situations where the item is confirmed as faulty by our team. We do provide a cash-on-delivery shipping option in such cases, and expedited shipping is also available for a small fee if you require a quicker resolution.

In cases where our return policy has not been adhered to, the item will be returned to the customer, with the associated charges payable by the customer. Final Sale Items cannot be returned unless they are considered faulty, in which case our warranty policy will be applicable. Any return of Final Sale Items will be refused upon delivery and returned to the sender.

Goods Arriving Damaged

We treat every order with the utmost care, ensuring precise packing to guarantee items are delivered in excellent condition. Nonetheless, if, by any chance, an item arrives damaged, we are more than willing to provide you with a replacement of the same kind, under the following conditions:

• You inform us within 2 days from the delivery date, providing a detailed description of the faults in your items and substantiating it with pictures sent via email to info@sleepmatecpap.com.
• The claim concerning the faults has been assessed and approved by our staff. (Please note that the serial number of each item is recorded prior to shipment for tracking purposes.)

Please be aware that after approval by our staff and notification to you, it may take up to 5-7 business days for the new product to be delivered. If your new delivery takes longer than this, please do not hesitate to contact us so we can investigate the cause of the delay. In cases where an item is deemed faulty, we will assume responsibility for the return shipping cost.

Australian Returns

For Australian returns, please send the return to: Sleep Mate Returns 9 Margaret Street, Picton NSW 2571. 

Zip Pay Returns

If you intend to return an item purchased using Zip Pay, the procedure is identical. Unless the item is determined as faulty, you will be issued a store credit for the full amount of the unwanted item. It's worth noting that your personal agreement with Zip Pay will continue as usual, with any scheduled repayments