Privacy Policy

1. GENERAL

1.1 This Privacy Policy outlines our procedures for collecting, storing, utilising, and revealing personal information, aligning with the Australian Privacy Principles as defined in the Privacy Act 1988 (Cth). These principles govern the use of "personal information," referring to data or opinions regarding an identified individual or someone reasonably identifiable. The accuracy or format of the information is not crucial.

1.2 Our Privacy Policy empowers you to:

(a) access your data; (b) rectify your data; and (c) contact us if you have concerns about the utilisation of your data.

1.3 Sleep Mate

In this document, 'We,' 'Us,' 'Our,' or 'the Company' refers to Sleep Mate CPAP. We specialise in providing sleep apnea machines, masks, and accessories.

1.4 Applicability of Privacy Policy

This privacy policy is applicable to our website, social media pages (including but not limited to Facebook and Instagram), and any interactions between you and us.

2. PERSONAL INFORMATION

2.1 Your Personal Information

The personal information we collect and maintain about you may encompass (when relevant):

• Name
• Gender
• Date of Birth
• Address
• Phone Numbers
• Email Address
• ABN/Company Details
• Employment Application Information
• Any other pertinent data

If you decide not to provide your personal information, this may limit our ability to offer you the services you require, including product delivery or recommendations and advice.

2.2 How We Collect Personal Information

We gather personal information through various channels, such as:

• Directly from you, in conversations by telephone, electronic messages (including email and SMS), in documents, or any other form of communication with us.
• Via our website and social media pages directly from you.
• From agents or representatives acting on your behalf.
• Through competition entry forms, promotional events, or sponsored activities.
• From third-party agencies we employ to gather or oversee data on our behalf.
• From third parties you've authorized to provide your personal information (e.g., parties from whom you purchase goods and services).
• Via marketing organizations, including purchased lists.
• From publicly accessible sources.
• From law enforcement, dispute resolution, statutory, and regulatory bodies.

2.3 Google Analytics, Website Cookies & Social Media

We may use various technologies like cookies, pixels, Internet tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to collect personal information.

Sleep Mate might utilize analytical web tools such as Google Analytics to amass visitor data to enhance our products and services. We may also use personal information received through these tools to deliver targeted advertisements on platforms like Facebook or other social media.

3. HOW WE USE YOUR PERSONAL INFORMATION

3.1 General

Your personal information is employed for the following purposes:

• Provision and promotion of our products and services.
• Communication regarding our products, services, and promotional activities.
• Assistance with any queries you may have.
• Compliance with legal obligations.
• Resolution of complaints.
• Performance monitoring and service management.
• Identification and contact of individuals engaging with us.
• Employee, agent, and representative training.
• Customer and market research to enhance product and service quality.
• Evaluation and processing of employment applications and personnel management.
• Handling complaints and disputes, as well as fraud detection, investigation, and prevention.

We may contact and communicate with you through telephone, postal mail, facsimile, email, social media, or SMS.

3.2 Direct Marketing

For promotional or direct marketing purposes, you can request at any time that we refrain from using your personal information to send you marketing materials. This includes opting out of specific hashed portions of your personal information. To make such a request, please contact us in writing at the provided contact details. No fees apply for this request.

Direct marketing might include actions such as displaying advertisements on a social media site where you are logged in using your personal information, including data collected through cookies related to websites you have visited.

4. DISCLOSURE OF PERSONAL INFORMATION

4.1 General

We may reveal your personal information to entities outside of the Company. These entities may include:

• Our affiliates and related companies within Australia.
• Outsourced service providers handling services we offer to you, such as mailing systems, direct marketing, market research, customer research, and payment processors.
• Government, regulatory, and law enforcement authorities as required or authorised by law.
• Our related corporate entities.
• Agents of the above-mentioned entities.
• Our advisors, including legal and accounting advisors.

These entities are not permitted to use personal information for purposes other than those for which it was provided. Personal information may also be disclosed with your consent, which can be written, verbal, or implied through your conduct.

5. STORAGE OF PERSONAL INFORMATION

5.1 General

We may store your personal information using various methods:

• In our computer systems or databases, which may involve using data storage or computer systems provided by third-party suppliers.
• In paper records.
• In telephone recordings.

If collected from your agent or our service providers, they may also possess copies of your personal information. We may merge the personal information you provide with other information we hold about you. Your personal information is securely stored, safeguarded through physical and technological measures. We have taken reasonable precautions to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. If you seek more information about our data management practices, please contact us for further details. Our contact information can be found at the end of this document.

5.2 Help Us Maintain Accurate Information

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. However, the accuracy of this information largely depends on the data you provide. We recommend:

• Informing us of any errors in your personal information.
• Keeping us informed of changes to your information, such as name and address.

5.3 Access to Your Personal Information

You have the right to access your personal information, with exceptions allowed by law. To request access, please notify us. If necessary for security reasons, you may be required to submit your request in writing, and a fee may apply for searching and providing access to your information.

6. SENSITIVE INFORMATION

We do NOT actively collect or need sensitive personal information (e.g., racial or ethnic origin, health information, political opinions, religious beliefs, etc.). We urge you not to send us or disclose such sensitive information. If you do provide sensitive information, you consent to our collection and handling of that information according to this Privacy Policy.

7. MISCELLANEOUS

7.1 How to Contact Us

To update your contact details, modify your personal information, opt out of direct marketing, voice concerns about privacy, or pose questions regarding information accuracy or privacy, please contact our Information and Privacy Officer through:

contact page or via email.

If you require further assistance or any other modifications, please let me know.