Sleep Mate CPAP - Your trusted partner in sleep apnea care

With a decade of expertise in the field, Sleep Mate is your dedicated source for sleep apnea machines and treatment accessories tailored to the unique needs of Australians. Our commitment to quality, safety, and effectiveness has made us a leading provider in the industry.

Shipping & Handling

Domestic Shipping Policy

Shipment Dispatch Processing Time:

  • Dispatch and Processing Time: At our Sydney warehouse, we make every effort to efficiently process and dispatch orders within 1-5 business days, subject to stock availability.
  • In instances of high order volumes, there might be a slight delay. Please allow for additional transit days for delivery. Should there be a substantial dispatch delay, we will make an effort to reach out to you via email.
  • We encourage customers to contact us to confirm product availability before placing an order.

Delivery Service Confirmation Types:

Order Value $ AusPost Service Confirmation Type
Orders Under $50 Authority To Leave (ATL)
Orders Between $50 – $250 Safe Drop
By default packages will require Signature On Delivery,
however customers can request Authority To Leave (ATL) using the MyPost account.
Orders Over $250 Signature Required (No ATL)

  • For packages, Signature On Delivery is the default requirement. Nevertheless, customers have the option to request Authority To Leave (ATL) using the MyPost account.

  • For orders exceeding $250, a Signature is required, and ATL is not applicable.

  • We strongly recommend our customers to utilise the Australia Post MyPost account through the app/website for managing their deliveries. The email and mobile number provided in your order will be shared with Australia Post to match parcels with your account.

Shipping Rates & Delivery Estimates:

Express Post remains the swiftest delivery method, especially for Rural and Interstate deliveries, as it is air-based, as opposed to road-based.
Standard Shipping Options Estimated delivery time after dispatch* Shipment cost
Australia Post Standard (Any Order Over $100) 3-7 Business Days After Dispatch FREE
Australia Post Standard (Any Order Under $100) 3-7 Business Days After Dispatch A$10
Express Shipping Options
Australia Post Express (Masks & Parts) 1-3 Business Days After Dispatch A$15
Australia Post Express (Machines) 1-3 Business Days After Dispatch A$50
  • Shipping method is automatically calculated at checkout
  • *Depends on Rural/Metro in different states.
  • Please note, shipment method does not affect dispatch times.

Although we strive for prompt order delivery, occasional deviations from the plan and delivery delays can arise.

Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages & Warranty:

  • We hold no liability for products that are damaged or lost during shipping.
  • If you receive a damaged order, kindly send us a photo via the contact form on our website, and we will initiate a claim with Australia Post.
  • Please be aware that the carrier's investigation process may take several weeks before we can provide you with resolution.
  • All deliveries are insured by the carrier, and we will offer a refund or replacement only once the carrier provides us with reimbursement.
  • It's essential to retain all packaging materials and damaged items before initiating a claim.

International Shipping Policy

  • We have the capacity to ship to most countries. Please get in touch with us to receive a shipping quote and an estimate of any potential import taxes you may be responsible for.