Domestic Shipping Policy

Shipment Dispatch Processing Time:

• Dispatch and Processing Time: At our Sydney warehouse, we make every effort to efficiently process and dispatch orders within 1-5 business days, subject to stock availability.
• In instances of high order volumes, there might be a slight delay. Please allow for additional transit days for delivery. Should there be a substantial dispatch delay, we will make an effort to reach out to you via email.
• We encourage customers to contact us to confirm product availability before placing an order.

Delivery Service Confirmation Types:

Order Value $	AusPost Service Confirmation Type
Orders Under $50	Authority To Leave (ATL)
Orders Between $50 – $250	Safe Drop By default packages will require Signature On Delivery, however customers can request Authority To Leave (ATL) using the MyPost account.
Orders Over $250	Signature Required (No ATL)

• For packages, Signature On Delivery is the default requirement. Nevertheless, customers have the option to request Authority To Leave (ATL) using the MyPost account.

• For orders exceeding $250, a Signature is required, and ATL is not applicable.

• We strongly recommend our customers to utilise the Australia Post MyPost account through the app/website for managing their deliveries. The email and mobile number provided in your order will be shared with Australia Post to match parcels with your account.

Shipping Rates & Delivery Estimates:

Express Post remains the swiftest delivery method, especially for Rural and Interstate deliveries, as it is air-based, as opposed to road-based.

Standard Shipping Options	Estimated delivery time after dispatch*	Shipment cost
Australia Post Standard (Any Order Under $100)	3-7 Business Days After Dispatch	FREE
Express Shipping Options
Australia Post Express (Masks & Parts)	1-3 Business Days After Dispatch	A$15
Australia Post Express (Machines)	1-3 Business Days After Dispatch	A$50

Shipping method is automatically calculated at checkout

• *Depends on Rural/Metro in different states.
• Please note, shipment method does not affect dispatch times.

Although we strive for prompt order delivery, occasional deviations from the plan and delivery delays can arise.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages & Warranty:

• We hold no liability for products that are damaged or lost during shipping.
• If you receive a damaged order, kindly send us a photo via the contact form on our website, and we will initiate a claim with Australia Post.
• Please be aware that the carrier's investigation process may take several weeks before we can provide you with resolution.
• All deliveries are insured by the carrier, and we will offer a refund or replacement only once the carrier provides us with reimbursement.
• It's essential to retain all packaging materials and damaged items before initiating a claim.

International Shipping Policy

• We have the capacity to ship to most countries. Please get in touch with us to receive a shipping quote and an estimate of any potential import taxes you may be responsible for.